Eufy RoboVac 11SRoboVac 11S not chargingRoboVac 11S not charging — cause and how to fix it
Error code: RoboVac 11S not charging
This usually means the battery isn't making good contact with the charging contacts or the battery itself has degraded.
How to fix RoboVac 11S RoboVac 11S not charging
- 1
First, clean both the contacts on the robot and the charging base with a dry cloth or a pencil eraser.
- 2
Make sure the charging base is plugged in and has power.
- 3
If it still won't charge, the battery likely needs replacing.
- 4
These are commonly available as aftermarket Li-ion packs for $20-30.
What this repair uses
Eufy RoboVac 11S battery
Take it out, clean it, and seat it again before you replace it. If the error stays, this is the part to change.
Frequently asked questions
What does Eufy RoboVac 11S RoboVac 11S not charging mean?
This usually means the battery isn't making good contact with the charging contacts or the battery itself has degraded.
Is this a hard repair to do myself?
Most of the steps above take 20-40 minutes with basic tools like a screwdriver. If you'd rather not open the unit yourself, contact the official support line below instead.
What part do I need?
You'll need a Eufy RoboVac 11S battery. Compatible aftermarket parts are widely available on AliExpress and typically cost $8-60 depending on the part.
How do I contact Eufy support?
Eufy Korea support via phone or KakaoTalk @anker. 1-year warranty on units, 6 months on batteries. Phone: 1666-8470
Official support
Eufy Korea support via phone or KakaoTalk @anker. 1-year warranty on units, 6 months on batteries.
Online support
Open support page →