Narwal Freo X Ultraspinning in circlesspinning in circles — cause and how to fix it
Error code: spinning in circles
Spinning in circles is usually caused by a faulty cliff sensor or a damaged bumper sensor that thinks it's hitting a wall.
How to fix Freo X Ultra spinning in circles
- 1
Perform a factory reset via the app first, then check the bumper for debris.
- 2
If the behavior continues, you'll need to replace the specific bumper proximity sensor, usually available for $20-30.
What this repair uses
Narwal Freo X bumper sensor
Take it out, clean it, and seat it again before you replace it. If the error stays, this is the part to change.
Frequently asked questions
What does Narwal Freo X Ultra spinning in circles mean?
Spinning in circles is usually caused by a faulty cliff sensor or a damaged bumper sensor that thinks it's hitting a wall.
Is this a hard repair to do myself?
Most of the steps above take 20-40 minutes with basic tools like a screwdriver. If you'd rather not open the unit yourself, contact the official support line below instead.
What part do I need?
You'll need a Narwal Freo X bumper sensor. Compatible aftermarket parts are widely available on AliExpress and typically cost $8-60 depending on the part.
How do I contact Narwal support?
Narwal Korea specializes in mop-auto-cleaning robot service. Pickup repair service available. 1-year warranty including the cleaning station. Phone: 080-880-5918
Official support
Narwal Korea specializes in mop-auto-cleaning robot service. Pickup repair service available. 1-year warranty including the cleaning station.
Online support
Open support page →