Shark IQ RV1001AEnot chargingnot charging — cause and how to fix it
Error code: not charging
If your Shark IQ isn't charging, the brass charging contacts on both the base station and the robot have likely oxidized.
How to fix IQ RV1001AE not charging
- 1
Use a fine-grit sandpaper or a magic eraser to shine the contacts.
- 2
If it still won't charge, the internal battery is likely dead and needs replacement, which costs about $35.
What this repair uses
Shark IQ RV1001AE battery
Take it out, clean it, and seat it again before you replace it. If the error stays, this is the part to change.
Frequently asked questions
What does Shark IQ RV1001AE not charging mean?
If your Shark IQ isn't charging, the brass charging contacts on both the base station and the robot have likely oxidized.
Is this a hard repair to do myself?
Most of the steps above take 20-40 minutes with basic tools like a screwdriver. If you'd rather not open the unit yourself, contact the official support line below instead.
What part do I need?
You'll need a Shark IQ RV1001AE battery. Compatible aftermarket parts are widely available on AliExpress and typically cost $8-60 depending on the part.
How do I contact Shark support?
No Korean service center. For warranty claims, contact the retailer or call 1-800-798-7398. Phone: 1-800-798-7398
Official support
No Korean service center. For warranty claims, contact the retailer or call 1-800-798-7398.
Online support
Open support page →