iRobot Roomba 690Error 2Error 2 — cause and how to fix it
Error code: Error 2
This error means the main brushes are stuck and cannot turn.
How to fix Roomba 690 Error 2
- 1
Pull the brush guard off, remove the brushes, and clear out hair or debris wrapped around the brush ends or the module gears.
- 2
If the brushes still won't spin, the motor module is likely burnt out and needs replacing.
- 3
You can grab a replacement brush module on eBay for $15-25.
What this repair uses
Roomba 600 series brush deck module
Take it out, clean it, and seat it again before you replace it. If the error stays, this is the part to change.
Frequently asked questions
What does iRobot Roomba 690 Error 2 mean?
This error means the main brushes are stuck and cannot turn.
Is this a hard repair to do myself?
Most of the steps above take 20-40 minutes with basic tools like a screwdriver. If you'd rather not open the unit yourself, contact the official support line below instead.
What part do I need?
You'll need a Roomba 600 series brush deck module. Compatible aftermarket parts are widely available on AliExpress and typically cost $8-60 depending on the part.
How do I contact iRobot support?
Register your Roomba on the iRobot app before contacting support — this speeds up warranty claims significantly. Phone: 1-800-727-9077
Official support
Register your Roomba on the iRobot app before contacting support — this speeds up warranty claims significantly.
Online support
Open support page →