iRobot Roomba 960Roomba Error 14Roomba Error 14 — cause and how to fix it
Error code: Roomba Error 14
Roomba Error 14 indicates that the vacuum's cleaning head module is not installed correctly or is malfunctioning.
How to fix Roomba 960 Roomba Error 14
- 1
This often happens after cleaning or maintenance if the module wasn't seated properly, or if debris has jammed the gears within the module.
- 2
Remove the cleaning head module, clean it, and reinstall it firmly, ensuring it clicks into place.
- 3
If the error persists, the cleaning head module itself may need replacement.
- 4
A replacement module typically costs $30-40.
What this repair uses
Roomba 960 cleaning head module
Take it out, clean it, and seat it again before you replace it. If the error stays, this is the part to change.
Frequently asked questions
What does iRobot Roomba 960 Roomba Error 14 mean?
Roomba Error 14 indicates that the vacuum's cleaning head module is not installed correctly or is malfunctioning.
Is this a hard repair to do myself?
Most of the steps above take 20-40 minutes with basic tools like a screwdriver. If you'd rather not open the unit yourself, contact the official support line below instead.
What part do I need?
You'll need a Roomba 960 cleaning head module. Compatible aftermarket parts are widely available on AliExpress and typically cost $8-60 depending on the part.
How do I contact iRobot support?
Register your Roomba on the iRobot app before contacting support — this speeds up warranty claims significantly. Phone: 1-800-727-9077
Official support
Register your Roomba on the iRobot app before contacting support — this speeds up warranty claims significantly.
Online support
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